Terms of Service

1.Acceptance of Terms

If you are entering into these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree with any part of these terms, you must not use our Site or services.

These Terms of Service apply to: (a) visitors and users of the Site; and (b) clients who engage Sagcore Technology for professional services under a Statement of Work ("SOW") or Master Services Agreement ("MSA").

2.Description of Services

Sagcore Technology provides enterprise IT services including but not limited to:

• Custom software development (web applications, APIs, platforms, and portals)
• Mobile application development (iOS, Android, and cross-platform)
• AI consultancy (use case discovery, RAG systems, evaluation, and governance)
• Digital solutions (workflow automation, system integrations, UI/UX modernisation)
• Technology assessments, architecture reviews, and advisory services

The specific scope, deliverables, timelines, and fees for any engagement are set out in a separate SOW or project agreement signed by both parties. In the event of conflict between these Terms and an SOW, the SOW prevails.

3.Client Engagements

Statements of Work. Each project engagement is governed by a written SOW that specifies scope, milestones, deliverables, acceptance criteria, and fees. No work commences until a signed SOW and any required deposit are received.

Client responsibilities. Clients agree to:

• Provide timely access to required systems, documentation, and personnel
• Designate a primary point of contact with authority to make project decisions
• Review and provide feedback on deliverables within agreed timeframes
• Ensure all client-provided materials do not infringe third-party rights

Changes to scope. Any changes to an agreed SOW must be documented in a written Change Order signed by both parties. Sagcore Technology reserves the right to adjust timelines and fees accordingly.

Acceptance. Deliverables are deemed accepted if no written objection specifying defects is received within the acceptance period defined in the SOW (default: 10 business days from delivery).

4.Intellectual Property

Client deliverables. Upon receipt of full payment for an engagement, Sagcore Technology assigns to the client all intellectual property rights in custom deliverables created specifically for that client under the applicable SOW, except as noted below.

Pre-existing IP and tools. Sagcore Technology retains all rights in:

• Pre-existing frameworks, libraries, templates, tools, and methodologies
• Generic components, utilities, or processes developed independently
• Third-party open-source software incorporated under applicable licences

Where pre-existing IP is incorporated into deliverables, Sagcore Technology grants the client a non-exclusive, perpetual, royalty-free licence to use it as part of the delivered work.

Site content. All content on the Sagcore Technology website — including text, graphics, logos, and design — is the property of Sagcore Technology and may not be reproduced, distributed, or modified without prior written consent.

5.Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with an engagement ("Confidential Information"), and to use it only for the purposes of the engagement.

Confidential Information does not include information that: (a) is or becomes publicly available through no breach of this clause; (b) was already known to the receiving party; (c) is independently developed without reference to the Confidential Information; or (d) is required to be disclosed by law or court order.

If you require an NDA prior to initial discussions, we are happy to execute one. Please request this when making contact.

Confidentiality obligations survive termination of any engagement for a period of 3 years.

6.Payment Terms

Unless otherwise specified in an SOW:

• A deposit of 30–50% of the total project fee is due before work commences
• Remaining payments are tied to milestones defined in the SOW
• Invoices are payable within 30 days of issue
• Late payments are subject to interest at 1.5% per month (or the maximum permitted by law, if lower)
• Sagcore Technology reserves the right to suspend work on overdue accounts after 15 days' written notice

All fees are exclusive of applicable taxes (including VAT, GST, or sales tax), which are the client's responsibility. Fees are quoted in USD unless otherwise stated.

7.Warranties & Disclaimers

Our warranty. Sagcore Technology warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. For a period of 60 days following delivery of a milestone, we will correct defects that prevent the deliverable from materially conforming to the specifications in the SOW at no additional charge.

Technology recommendations and AI advisory services represent our professional opinion based on information available at the time. We do not guarantee specific business outcomes from the adoption of any technology.

8.Limitation of Liability

In no event shall Sagcore Technology be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business, or goodwill, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by applicable law.

9.Indemnification

You agree to indemnify, defend, and hold harmless Sagcore Technology and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Site in violation of these Terms
• Client-provided materials that infringe third-party intellectual property rights
• Your breach of any representation or obligation under an SOW or these Terms
• Misuse of deliverables outside the scope of the agreed engagement

10.Termination

By either party. Either party may terminate an engagement for material breach if the breach is not remedied within 14 days of written notice specifying the breach.

For convenience. Unless otherwise specified in the SOW, either party may terminate an engagement for convenience with 30 days' written notice. Upon termination for convenience:

• Sagcore Technology will deliver all completed work and work-in-progress as of the termination date
• The client will pay for all work completed and reasonable demobilisation costs up to the notice date
• Any deposit is non-refundable unless Sagcore Technology is in material breach

Site access. Sagcore Technology reserves the right to suspend or terminate access to the Site at any time without notice.

11.Governing Law & Disputes

These Terms and any engagement governed by them shall be construed in accordance with the laws of the India, without regard to its conflict of law provisions.

Any dispute arising from these Terms or an engagement shall first be subject to good-faith negotiation between senior representatives of both parties for a period of 30 days. If unresolved, disputes shall be submitted to binding arbitration in India, under the rules of the Indian Council of Arbitration, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction.

You agree that any claim must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

12.Changes to Terms

We reserve the right to update these Terms at any time. When we do, we will revise the "Last updated" date at the top of this page. For active engagements, existing SOWs remain governed by the Terms in effect at the time of signing unless both parties agree in writing to the updated Terms.

For Site visitors, your continued use of the Site after any update constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

13.Contact Us

• Legal enquiries

  legal@sagcore.com
• Registered address

  Sagcore Technology, Kamal Vihar, Banjarawala Dehradun Uttrakhand 248001, India
• General contact

  Visit our contact page